Privacy Policy

Effective Date: December 28, 2025
Last Updated: December 28, 2025

By using the Site or Services, you agree to this Privacy Policy.

1) Information We Collect

A. Information you provide

We collect information you choose to provide, such as:

• Contact information: name, email address, phone number, billing/shipping address

• Account information: login credentials and account preferences (if you create an account)

• Order and transaction information: items purchased, order value, shipping method, return/exchange requests, order notes

• Customer support communications: messages you send through forms, email, chat (if offered), or other communications

• Shipping/receiving-related details: delivery instructions, shipment references, and other details needed to coordinate receiving, fulfillment, or delivery

B. Information collected automatically (website usage + sales tracking)

When you visit or use the Site, we automatically collect certain information, including:

• Device and network data: IP address, browser type, device identifiers, operating system

• Usage data: pages viewed, clicks, time spent, referring/exit pages, and general interaction patterns

• Commerce-related analytics: cart activity, checkout events, purchase confirmations, and related performance metrics

C. Cookies and similar technologies

We use cookies and similar technologies to support site functionality, remember preferences, keep track of cart/checkout, and measure site performance and sales activity.

D. Information from third parties

We may receive information from third parties that support our Services, such as:

• Payment processors (payment confirmation and fraud signals—we do not store full payment card numbers)

• Shipping carriers and logistics partners (tracking updates, delivery status, proof-of-delivery where available)

• Analytics providers (aggregated reporting about site usage and performance)

2) How We Use Information

We use collected information to:

• Process orders, payments, and returns

• Provide shipping, receiving, and delivery support and communicate about shipments

• Send transactional messages (order confirmations, shipping updates, account notices)

• Provide customer support and respond to inquiries

• Operate, improve, and secure the Site and Services (including debugging and fraud prevention)

• Measure performance of the Site, marketing efforts, and sales activity

• Comply with legal obligations and enforce our policies

3) How We Share Information

We share information only as needed to operate the Services, including with:

• Service providers that help run the Site (hosting, ecommerce tools, customer support systems, email delivery, analytics)

• Payment processors to complete transactions and help prevent fraud

• Shipping carriers / logistics providers to ship orders, provide tracking, and confirm delivery

• Professional advisors (legal, accounting, insurance) as necessary

• Authorities / legal requests when required by law or to protect rights, safety, and security

• Business transfers (merger, acquisition, sale of assets), where information may be transferred as part of the transaction

We do not sell your personal information for money. Depending on how cookies/analytics are configured, some data sharing for measurement or advertising may be considered “sharing” under certain state laws (see Section 9).

4) Cookies, Analytics, and Tracking Choices

We use cookies and tracking tools for standard website usage analytics and ecommerce performance measurement (for example, understanding traffic sources, conversion rates, and checkout performance).

Your options:

• Adjust browser settings to block or delete cookies

• Use private browsing modes

• Use browser extensions or device settings that limit tracking

If you disable certain cookies, parts of the Site (like cart, login, or checkout) may not work properly.

5) Accounts and Guest Checkout

We offer both account creation and guest checkout. If you create an account, we store account-related information so you can sign in, view order history, and speed up checkout. Guest checkout does not require creating login credentials, but we still collect information needed to process and ship your order.

6) Data Retention

We retain information for as long as reasonably necessary to:

• fulfill orders and provide Services,

• maintain records (including tax, accounting, and warranty/returns where applicable),

• resolve disputes and enforce agreements,

• comply with legal requirements.

Retention periods vary depending on the type of information and the purpose for which it is used.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is perfectly secure, and we cannot guarantee absolute security.

8) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can address it.

9) U.S. State Privacy Rights

Depending on your state of residence, you may have rights to:

• Access the personal information we hold about you

• Correct inaccurate personal information

• Delete certain personal information

• Opt-out of certain processing (such as certain forms of targeted advertising/sharing, where applicable)

• Appeal a decision about your request (where required)

To exercise these rights, contact us at sebastian@serostiretail.com. We may need to verify your identity before completing your request.

Global Privacy Control (GPC): If your browser sends a GPC signal, we will make reasonable efforts to honor it where required by applicable law and where technically feasible.

10) Third-Party Links

The Site may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies directly.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last Updated” date. Continued use of the Services after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or your information, contact:

Serosti Import and Export, LLC
Email: sebastian@serostiretail.com

California Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), may provide you with specific rights regarding your personal information. This section describes those rights and explains how to exercise them with Serosti Import and Export, LLC (“we,” “us,” or “our”).

1) Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information (as defined by the CCPA/CPRA), depending on how you use our Site and Services:

• Identifiers (e.g., name, email address, phone number, billing/shipping address, IP address, device identifiers)

• Customer records information (e.g., contact and order-related details you provide)

• Commercial information (e.g., products purchased, order history, returns/exchanges)

• Internet or other electronic network activity (e.g., browsing behavior, pages viewed, interactions with the Site)

• Geolocation data (approximate) (e.g., general location derived from IP address)

• Inferences (e.g., preferences and shopping patterns inferred from browsing and purchase activity)

2) Purposes for Collecting and Using Personal Information

We collect and use personal information for the following business and commercial purposes:

• To process orders and payments, provide receipts, and handle returns/exchanges

• To ship products and provide delivery/tracking updates

• To provide customer support and respond to inquiries

• To operate, maintain, and improve the Site, including analytics and performance measurement

• To secure the Site, prevent fraud, and protect our customers and business

• To comply with legal obligations and enforce our policies

3) Categories of Sources

We collect personal information from:

• You (when you place an order, create an account, or contact support)

• Your devices and browser (through cookies and similar technologies)

• Service providers (e.g., payment processors, shipping carriers, analytics and ecommerce platform providers)

4) Categories of Third Parties We Disclose Information To

We may disclose personal information for business purposes to:

• Ecommerce platform and hosting providers

• Payment processors

• Shipping carriers and logistics partners

• Analytics providers (for standard usage and sales tracking)

• Customer support tools (if used)

• Professional advisors (legal/accounting/insurance) as needed

• Authorities when required by law

5) “Selling” or “Sharing” of Personal Information

California law defines “sell” broadly to include certain disclosures of personal information for monetary or other valuable consideration, and “share” to include certain disclosures for cross-context behavioral advertising.

• We do not sell personal information for money.

• Depending on our use of cookies and third-party analytics/advertising technologies, some data disclosures associated with tracking technologies may be considered “sharing” under California law.

6) Your California Privacy Rights

Subject to certain exceptions, California residents may have the right to:

• Right to Know / Access: Request the personal information we collected about you, including the categories, sources, purposes, and categories of third parties to whom we disclosed it.

• Right to Delete: Request deletion of personal information we collected from you.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Opt-Out of Sale/Sharing: Opt-out of the “sale” or “sharing” of personal information (as those terms are defined by California law), including through cookie-based tracking used for targeted advertising.

• Right to Limit Use and Disclosure of Sensitive Personal Information: If we collect “sensitive personal information” as defined by California law, you may have the right to limit certain uses and disclosures (note: we do not intentionally collect sensitive personal information for profiling or targeted advertising purposes).

• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

7) How to Exercise Your Rights

To submit a request, contact us at:

Email: sebastian@serostiretail.com
Subject line (recommended): “California Privacy Request”

Please include enough information for us to verify your identity and locate your records (for example, your name, the email used at checkout, and an order number if applicable). We may request additional information to verify your identity before processing your request.

8) Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We will require proof of the agent’s authorization and may also require you to verify your identity directly with us.

9) Response Timing

We will confirm receipt of your request and respond within the timeframes required by California law. If we need more time, we will notify you as permitted by law.

10) Cookies, Tracking, and Global Privacy Control

You may be able to opt out of certain cookie-based tracking by adjusting your browser settings or using browser tools that limit tracking.

If your browser supports Global Privacy Control (GPC) and you have it enabled, we will make reasonable efforts to treat that signal as a request to opt out of applicable “sale”/“sharing” of personal information where required and technically feasible.